Q: How will my clients and customers benefit if they instruct you
to deal with their equity release?
A: We have a dedicated, specialist team of equity release professionals.
We are committed to providing the highest level of service at a competitive
price. In almost all instances, legal fees are fixed and certain at the
outset and no charge is made if the equity release does not proceed. Although
your customers and clients may have an existing relationship with a local
solicitor there is no guarantee that the local solicitor will have any experience
in dealing with this specialised area of legal work. This can often cause
delay and confusion.
Q: How will I benefit if my customers and clients instruct you?
A: For a start you can be assured that your clients will get the advice
they need and deserve. We pride ourselves on very high customer satisfaction
ratings. Take the opportunity to bask in the reflected glory. Beyond that
and by agreement with your clients we will provide a level of feedback and
interaction with intermediaries that will help ease the process: we work
with IFAs and other intermediaries rather than against them.
Q: Do you pay referral fees?
A: No. Fundamentally, the rules of SHIP are there to ensure that your customers
and clients get independent legal advice and the payment of a referral fee
for introducing a client to a law firm is completely at odds with that objective.
Q: I see you are based in the North West of England – where
is that in relation to Watford?
A. Okay, so Manchester may be some distance from you but we handle equity
release work anywhere in England & Wales. We will make arrangements
with a firm of solicitors local to your clients for the signing of documents.
In this way your customers get the benefit of specialist equity release
advice with the convenience of a local appointment.
